Creating IT performance insights with the Ymonitor platform
The Ymonitor Platform provides technology to perform efficient IT Operations Management. It is delivered as a managed service by the Ymor Control Center and performance specialists on-site.
An important part of the platform is end-user simulation. As the performance of your IT depends on many different components, the eventual user experience is comprised of many levels. Where all of the individual components can appear to perform adequately, the end-user experience can still be unsatisfactory.
With end-user simulation, part of the essentials within the platform, you measure availability and performance of your IT environment from an end-user’s perspective. The actions of an end-user, such as opening the application or ordering a product, are encouraged from various locations and continuously measured. Results are displayed on your personal dashboard so that you have 24/7 insight into the performance of your IT.
How does it work?
In order to objectively analyse the performance of your application, Ymor measures from the perspective of the end user. Measurement points are placed at relevant locations, which are used to measure the various actions. For example, opening the application or ordering a product are continuously simulated and measured. The results of these measurements are displayed on a personalised dashboard. If the performance deteriorates or the application is unavailable, this is displayed immediately on your dashboard, and you receive an alert.
With Ymonitor, you can monitor your key application chains, and identify any faults at an early stage. After a period of time, you can perform trend analyses, and see, for example, what the effects are of a new release, an increased number of users or the implementation of improvements in your IT landscape. Customers also often use the results of application performance monitoring as a steering tool vis- à-vis suppliers (on SLAs and XLAs), to get an objective picture of the experiences of end-users, but also to shorten resolution times and prevent incidents.
The Ymor Control Center
Ymor delivers the Ymonitor Platform through a state-of-the-art Control Center and performance consultants on-site. The Ymor Control Center manages monitoring quality, proactively suggests improvements and maintains the Ymonitor Platform infrastructure. Nine dashboards and an automation platform make sure we have 24/7 insight into the quality of the IT of our customers, even when they themselves are stuck in traffic or in a meeting. The on-site performance experts support customers in leveraging on the insights available within the Ymonitor Platform. The Control Center is located in The Netherlands and operates during business hours in GMT +1 time zone. For P1 incidents we have 24/7 support where customers can reach out to their Service Delivery Manager or Standby service.