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Conversion loss due to poor IT performance
"Retailers often fully focus on conversion when it comes to their e-commerce platform. But who monitors the IT performance of the online platform and underlying applications?" Buying products in an online environment is an integral part of our daily lives. Many...
How to: independent Microsoft monitoring
Microsoft’s Office365 package has more than 85 million business users. This means online cooperation and communication with Microsoft has become an unavoidable part of daily office life. But when Microsoft’s applications respond slowly or even become unavailable, the...
Digital transformation and the consequences for our workplaces
We live in a time where digital transformations follow-up on each other in rapid succession. For IT management, digital transformation represents a continual challenge to stay up to date, satisfy demand from the business side and, above all, to keep a grip on the...
Monitoring? That’s so ’90s!
Monitoring. Fortunately, everyone does it. Unfortunately, hardly anyone obtains the insights that can prevent critical incidents. Monitoring is a part of IT management, and is often viewed as a cost item and a task for an ‘IT nerd’. Nothing could be less true. When...
Why no IT manager can do without end-to-end monitoring
It sounds so logical: an application goes into production, and agreements are made with the supplier regarding availability in terms of percentages within business and service hours. With the help of technical monitoring, you keep a close eye on things, and as long as...
ITOA essential to predict IT-performance
Disruptions in the IT landscape are increasing in impact and becoming ever more expensive. Organisations that want to make their IT environment more predictable, versatile and secure will increasingly move in the direction of IT Operations Analytics (ITOA). This is...
Poor IT-performance – What schould the business manager do about it?
More and more organisations depend on IT. From the call centre assistant dealing with a complaint to the sales professional recording his sales call, everyone makes use of one or more applications to get work done better and more efficiently. This dependence is even...
Stop the blame game! How to manage cloud suppliers
Businesses are increasingly making use of critical applications hosted by major SaaS parties in the cloud. The fact that they are provided by major players such as Microsoft, Dropbox, Skype and Salesforce does not necessarily mean that the applications will perform...
IT performance QuickScan
Have I set up my monitoring correctly? Where are my blind spots? How should I interpret various insights? Am I getting the most out of my monitoring tools? And how good is my IT performance in truth? These are just some of the questions we get from our clients, and of...
This way CIOs can take back control
IT Operations Analytics makes IT departments more mature so that they can truly add value to the company. “It is a method by which you can resolve disruptions before they occur,” says Ymor CEO Martin van den Berge. He explains what else it involves and can do for the...
Performance monitoring: when is ‘good’ good enough?
More and more organisations are keeping a close eye on the performance of their IT landscape. After all, it is very important to minimise downtime and to create the best possible user experience. These performance monitoring tools produce interesting data. But how to...
Getting a grip on your suppliers with IT chain management
To get a grip on IT suppliers, organisations have to learn to exercise chain management. This means organisations taking responsibility for the functioning and performance of IT processes, and maintaining strict control over all the suppliers involved. How do you...
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