More and more organisations depend on IT. From the call centre assistant dealing with a complaint to the sales professional recording his sales call, everyone makes use of one or more applications to get work done better and more efficiently. This dependence is even...read more
Businesses are increasingly making use of critical applications hosted by major SaaS parties in the cloud. The fact that they are provided by major players such as Microsoft, Dropbox, Skype and Salesforce does not necessarily mean that the applications will perform...read more
IT Operations Analytics makes IT departments more mature so that they can truly add value to the company. “It is a method by which you can resolve disruptions before they occur,” says Ymor CEO Martin van den Berge. He explains what else it involves and can do for the...read more
More and more organisations are keeping a close eye on the performance of their IT landscape. After all, it is very important to minimise downtime and to create the best possible user experience. These performance monitoring tools produce interesting data. But how to...read more
To get a grip on IT suppliers, organisations have to learn to exercise chain management. This means organisations taking responsibility for the functioning and performance of IT processes, and maintaining strict control over all the suppliers involved. How do you...read more
Many organisations are aware of the need to test an application before a go-live. Next to functional testing, a number of test types can be performed but the names are often mixed up and they have a certain overlap. What types of tests exist and which one to choose to...read more
The health care sector is dealing with radical changes in IT, which bring risks for the stability of applications. Imagine getting a new EPD (or upgrading an existing one); new workstations; security issues; or merging healthcare institutions and, with that, merging...read more
Many IT managers and project managers worry about the performance of their IT environment. Are applications responding fast enough? How are end users experiencing certain procedures? And if I want to release an update, will it have an impact on performance? All these...read more
IT infrastructures are being modernised, and most applications migrate successfully with them. But some applications, conversely, slow down and do not benefit from the advance. Suggestions are made to resolve the problems in the infrastructure, but these are not taken...read more
IT Operations Analytics (ITOA) is the next step after Application Performance Management (APM). With APM, monitoring is carried out to determine whether the availability and performance of applications comply with the applicable standard, while with ITOA the entire IT...read more
Poorly performing IT is one of the biggest irritation factors in organisations. Not only does it feed dissatisfaction among employees, it also makes the end customer its victim. In the end, poor IT performance leads in every case to unnecessary loss of income and...read more
For most organisations, IT downtime is not something they can afford. Despite that, it’s not always possible to prevent incidents. The amount of serious harm that an incident causes depends on the adequacy of the IT organisation’s actions. Organisations which regard...read more
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