We live in a time where digital transformations follow-up on each other in rapid succession. For IT management, digital transformation represents a continual challenge to stay up to date, satisfy demand from the business side and, above all, to keep a grip on the increasingly complex IT landscape. In the end, the experience of the end user determines a big part of the quality of IT; the question is how to keep a grip on IT and keep optimising the digital experience?
THE EFFECT ON THE DIGITAL WORKPLACE
One effect of the digital transformation is the increasing number of migrations and implementations of applications. Take, for example, a migration from Microsoft Windows 7 to 10, or the implementation of Office365. In such projects, the final destination – literally – is often forgotten: the workplace. The workplace, however, is a crucial component of the chain: after all, the effects of instability, slowness or unavailability are felt there first. Therefore, this directly effects the digital experience of users.
The IT chain to which the digital workplace is connected is becoming even more complex. There is the question of different technologies, which are managed by different suppliers. They take responsibility for their own part of the chain, but who takes responsibility for what the end user experiences at his workplace? After all, the end user is not using just one part of the chain; he uses the IT chain as a whole. For the IT manager it is essential to retain control over the entire chain – including all its suppliers – in order to safeguard efficiency and a good digital experience.
Control of the complete chain
Keeping control of a complete chain starts with the objective assessment of performances. How is the chain as a whole performing? Often, individual elements are meticulously measured, but the end user’s experience consists of more than just the sum of its parts. It is therefore important to measure the chain from an end users’ point of view, from the actual workplace. It is important to know – especially when a VDI environment or fat client situation is involved – whether the digital experience is influenced by the workplace.
Assessing an entire chain, taking the workplaces as the starting point, is known as end-to-end monitoring. In this process, data collectors gather, analyse and present all the data measured from the workstation. The unique aspect of this is that measurement can take place from all connected workstations. This provides a helicopter view, and enables the IT organisation to ascertain whether, and how, the workplace itself is influencing the experience of end users.
Manage the digital transformation
This means a variety of insights is needed to maintain control of the chain. First, what is the end user experiencing? And then: what is this experience based on? How are the individual applications performing? Is the infrastructure performing as it should? And what effect does the workplace have on the end user’s experience? With these insights it becomes possible to manage the effects of the digital transformation, maintain control of the most complex chains, and optimise the digital experience.
Manager Marketing and Communications
After obtaining her master's degree in Corporate Communications and fulfilling various communication roles, Inge joined Ymor in 2014. She translates Ymor's services and products to the needs of the market and vice versa. She also takes care of communications within Ymor, about Ymor and from Ymor.