The healthcare sector is faced with far-reaching changes in IT that entail stability risks. Think of a new EPD or an upgrade, new workstations, security issues or merging healthcare institutions and therefore merging IT environments.
Examples of critical application (chains) that we encounter in the healthcare sector are: EZIS/HiX by Chipsoft, MijnQuarant by PinkRoccade, X-care, Nexus and Epic. We also see connections via VDI and Citrix. The applications are prominently present in the IT infrastructure of these healthcare institutions and play a crucial role in the provision of services to users and patients. The impact of disruptions or inertia is therefore enormous, and the cause is often unclear. With the help of care chain monitoring, you gain grip and control over your workstations and business-critical IT chains.
Changes in the IT landscape are by definition a risk. If the change turns out well, this has positive consequences that ultimately benefit the patient. Unfortunately, this also applies the other way around: if the environment does not perform well, this leads to various issues that ultimately affect the patient.
Frequently mentioned risks include:
- Interruption of primary process. Efficiently planned primary processes are disrupted, causing incidents to cost even more money.
- Complaining physicians. Discussions often arise with users, whether the system has become faster or not.
- Discussion with suppliers. How do you show which supplier is causing the problem? And how do you ensure that responsibility is taken?
- In the event of disruptions, the reliability of an institution is immediately called into question and the media are often quick to respond.
Prevention is better than cure
A cliché, but no less true. The above risks can be addressed by setting up chain monitoring for healthcare. This means that business-critical IT services are monitored end-to-end from the perspective of the end user at his workplace, all the way to the data center on the other side. Think of monitoring the EPD chain, or the office automation chain.
When performance deteriorates, this is a reason to start an analysis. Because the entire chain is transparent, domain determination is simplified. This way, proactive management can be carried out so that disruptions are resolved, before they have an impact.
How does it work?
In order to objectify the performance of your chain, measuring points are placed at various relevant locations. This simulates and measures common actions. For example, logging into the EPD, searching for a patient, and saving changes. The results of these measurements are displayed in a personalized dashboard. When performance deteriorates or the application is unavailable, this is immediately visible in the dashboard and you receive an alert. This enables proactive management and allows disruptions to be identified and resolved even before they have an impact on daily operations.
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