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Conversion loss due to poor IT performance

"Retailers often fully focus on conversion when it comes to their e-commerce platform. But who monitors the IT performance of the online platform and underlying applications?" Buying products in an online environment is an integral part of our daily lives. Many...

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How to: independent Microsoft monitoring

Microsoft’s Office365 package has more than 85 million business users. This means online cooperation and communication with Microsoft has become an unavoidable part of daily office life. But when Microsoft’s applications respond slowly or even become unavailable, the...

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Monitoring? That’s so ’90s!

Monitoring. Fortunately, everyone does it. Unfortunately, hardly anyone obtains the insights that can prevent critical incidents. Monitoring is a part of IT management, and is often viewed as a cost item and a task for an ‘IT nerd’. Nothing could be less true. When...

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Why no IT manager can do without end-to-end monitoring

It sounds so logical: an application goes into production, and agreements are made with the supplier regarding availability in terms of percentages within business and service hours. With the help of technical monitoring, you keep a close eye on things, and as long as...

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ITOA essential to predict IT-performance

Disruptions in the IT landscape are increasing in impact and becoming ever more expensive. Organisations that want to make their IT environment more predictable, versatile and secure will increasingly move in the direction of IT Operations Analytics (ITOA). This is...

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Stop the blame game! How to manage cloud suppliers

Businesses are increasingly making use of critical applications hosted by major SaaS parties in the cloud. The fact that they are provided by major players such as Microsoft, Dropbox, Skype and Salesforce does not necessarily mean that the applications will perform...

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This way CIOs can take back control

IT Operations Analytics makes IT departments more mature so that they can truly add value to the company.  “It is a method by which you can resolve disruptions before they occur,” says Ymor CEO Martin van den Berge. He explains what else it involves and can do for the...

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Performance monitoring: when is ‘good’ good enough?

More and more organisations are keeping a close eye on the performance of their IT landscape. After all, it is very important to minimise downtime and to create the best possible user experience. These performance monitoring tools produce interesting data. But how to...

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Getting a grip on your suppliers with IT chain management

To get a grip on IT suppliers, organisations have to learn to exercise chain management. This means organisations taking responsibility for the functioning and performance of IT processes, and maintaining strict control over all the suppliers involved. How do you...

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