When IT is unavailable or performs poorly, this also applies to your business. The impact of disruptions is constantly increasing, making reputational and financial damage inevitable. Although we like to talk about innovation, digitalization and a perfect customer...read more
We see it often in our practice: a development party delivers a software package on behalf of the client and reports neatly on a list of quality aspects with green check marks behind it: code quality, compliance, functional quality, performance, etc... The managing...read more
There are various tools to measure the performance of applications. Some of them provide real-time insight by monitoring end users, while others can simulate user actions at any time. Both are important insights, but information from different measuring instruments...read more
Once upon a time there was an IT organization that said "We're going to solve all our problems and save money: we're going to the cloud! And there they went, a new adventure ahead. It would result in significant savings in hardware and management costs. The new...read more
The number of organisations that still use Excel lists to keep track of incident reports is nil. Most ITIL processes such as incident, problem and change management are supported by specific IT Service Management (ITSM) workflow systems. The best known packages are...read more
In our daily work as performance specialists, we often come into contact with the Managed Service Provider (MSP). An MSP is an IT service provider and offers for instance 'infrastructure as a service', PaaS or SaaS solutions to their customers. We see that an...read more
The performance and availability of applications are of great importance. The speed of an application affects, among other things, user satisfaction, productivity and/or turnover. Unavailable applications by definition cause damage to a brands image, revenue and...read more
"Retailers often fully focus on conversion when it comes to their e-commerce platform. But who monitors the IT performance of the online platform and underlying applications?" Buying products in an online environment is an integral part of our daily lives. Many...read more
Microsoft’s Office365 package has more than 85 million business users. This means online cooperation and communication with Microsoft has become an unavoidable part of daily office life. But when Microsoft’s applications respond slowly or even become unavailable, the...read more
We live in a time where digital transformations follow-up on each other in rapid succession. For IT management, digital transformation represents a continual challenge to stay up to date, satisfy demand from the business side and, above all, to keep a grip on the...read more
Monitoring. Fortunately, everyone does it. Unfortunately, hardly anyone obtains the insights that can prevent critical incidents. Monitoring is a part of IT management, and is often viewed as a cost item and a task for an ‘IT nerd’. Nothing could be less true. When...read more
It sounds so logical: an application goes into production, and agreements are made with the supplier regarding availability in terms of percentages within business and service hours. With the help of technical monitoring, you keep a close eye on things, and as long as...read more
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