Blog
Integrating APM tooling and IT Service Management (ITSM) systems
The number of organisations that still use Excel lists to keep track of incident reports is nil. Most ITIL processes such as incident, problem and change management are supported by specific IT Service Management (ITSM) workflow systems. The best known packages are...
read moreA world full of opportunities and challenges for the Managed Service Provider (MSP)
In our daily work as performance specialists, we often come into contact with the Managed Service Provider (MSP). An MSP is an IT service provider and offers for instance 'infrastructure as a service', PaaS or SaaS solutions to their customers. We see that an...
read moreThe business case for performance testing
The performance and availability of applications are of great importance. The speed of an application affects, among other things, user satisfaction, productivity and/or turnover. Unavailable applications by definition cause damage to a brands image, revenue and...
read moreConversion loss due to poor IT performance
"Retailers often fully focus on conversion when it comes to their e-commerce platform. But who monitors the IT performance of the online platform and underlying applications?" Buying products in an online environment is an integral part of our daily lives. Many...
read moreHow to: independent Microsoft monitoring
Microsoft’s Office365 package has more than 85 million business users. This means online cooperation and communication with Microsoft has become an unavoidable part of daily office life. But when Microsoft’s applications respond slowly or even become unavailable, the...
read moreDigital transformation and the consequences for our workplaces
We live in a time where digital transformations follow-up on each other in rapid succession. For IT management, digital transformation represents a continual challenge to stay up to date, satisfy demand from the business side and, above all, to keep a grip on the...
read moreMonitoring? That’s so ’90s!
Monitoring. Fortunately, everyone does it. Unfortunately, hardly anyone obtains the insights that can prevent critical incidents. Monitoring is a part of IT management, and is often viewed as a cost item and a task for an ‘IT nerd’. Nothing could be less true. When...
read moreWhy no IT manager can do without end-to-end monitoring
It sounds so logical: an application goes into production, and agreements are made with the supplier regarding availability in terms of percentages within business and service hours. With the help of technical monitoring, you keep a close eye on things, and as long as...
read moreITOA essential to predict IT-performance
Disruptions in the IT landscape are increasing in impact and becoming ever more expensive. Organisations that want to make their IT environment more predictable, versatile and secure will increasingly move in the direction of IT Operations Analytics (ITOA). This is...
read morePoor IT-performance – What schould the business manager do about it?
More and more organisations depend on IT. From the call centre assistant dealing with a complaint to the sales professional recording his sales call, everyone makes use of one or more applications to get work done better and more efficiently. This dependence is even...
read moreStop the blame game! How to manage cloud suppliers
Businesses are increasingly making use of critical applications hosted by major SaaS parties in the cloud. The fact that they are provided by major players such as Microsoft, Dropbox, Skype and Salesforce does not necessarily mean that the applications will perform...
read moreThis way CIOs can take back control
IT Operations Analytics makes IT departments more mature so that they can truly add value to the company. “It is a method by which you can resolve disruptions before they occur,” says Ymor CEO Martin van den Berge. He explains what else it involves and can do for the...
read more