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NEXTHINK: OPTIMALISEER UW DIGITALE WERKPLEK

Volledige zichtbaarheid, controle en geautomatiseerde acties over al uw endpoints

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Nexthink empowers you to go beyond

Nexthink biedt de mogelijkheid om met grote precisie alle computerdata van eindgebruikers real-time te analyseren, visualiseren en actie op te ondernemen. De software biedt IT-afdelingen complete controle over de digitale werkplek, door zowel een live-overzicht als een historisch overzicht te bieden van alle eindpunten, applicaties en gebruikersactiviteiten.

Features

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Voorkom incidenten

Help eindgebruikers problemen onafhankelijk op te lossen, automatisch te diagnosticeren en op te lossen, de impact van wijzigingen te begrijpen en potentiële risico’s te vermijden om problemen te voorkomen.

nd users solve issues independently, diagnose and resolve issues automatically, understand the impact of changes to avoid potential issues and proactively solve problems before they occur.

Verkort oplostijden

Integreer ‘one-click’ probleemoplossingen in support checklists, identificeer de oorzaak van een probleem sneller, escaleer het probleem direct naar het juiste team en ontvang geavanceerde diagnostische gegevens voor veelgebruikte applicaties zoals Skype voor Business.

Verbeter de eindgebruikerservaring

Markeer storingen en onbeschikbaarheid snel met end-to-end inzicht, voorkom impact door problemen door verstoringen te identificeren vóór meldingen van eindgebruikers binnenkomen, en verzamel eindgebruikersfeedback voor continue serviceverbetering.

Meet IT tevredenheid

Houd grip op medewerkerstevredenheid via gerichte vragen aan eindgebruikers, word direct gewaarschuwd over dalingen in de medewerkerstevredenheid, en identificeer de belangrijkste acties om deze tevredenheid te verbeteren.

How does it work?

Data collectors gather, analyse and present all the measured data from the workstation. For each parameter measured, divergent behaviour can be identified at the workstation level. The limit values can be determined for all parameters. The unique aspect of this is that measurement can take place from all connected workstations. This provides a helicopter view, and enables your IT organisation to ascertain how the individual workstations are influencing the experience of end users.

Who is it for?

Workstation monitoring is often accessible to a service desk or functional administration department, in order to be able to see immediately, when users complain, the performance and bottlenecks of the specific workstation, and to isolate the problem. For managers, workstation monitoring is primarily relevant due to the reduction of operational costs and improved insight into durability, use and the necessity for certain hardware and software.

 

For example:

Complaints were often received from one of the municipal customers of Ymor regarding slow speeds on the workstation. This involved various applications and various types of complaints. Workstation monitoring now provides insight into precisely which applications are involved, how much outage is actually occurring, which applications are open simultaneously and, for example, whether the version of IE is still adequate. Proactive alerting also takes place regarding security risks, and regarding on-time replacement or upgrading of a specific workstation.

Main benefits

Naturally, the Nexthink software can be integrated within the Ymonitor environment, and it contributes to gaining control. Because specific insight is provided into who is doing what which location, this addresses security issues and performance issues and improves efficiency. Nexthink is a ‘cool vendor’ of Gartner and has an average payback period of 1 year.

  • Measure the performance and behaviour of individual workstations;
  • Reduce the number of tickets;
  • Reduce licence costs;
  • Grip on and control of security;
  • Detailed information on load and capacity;
  • Lifecycle management of workstations;
  • From reactive to proactive control;
  • Reduction of resolution times;
  • Alerts in the event of faults.

Ymor Blog

Meer weten over Nexthink en Ymor? Check onze blogs

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Case studies

Benieuwd hoe we Nexthink bij andere organisaties inzetten?

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